2.1 | 27th February, 2019
QVirtual Pilot Handbook

Introduction

Welcome to the new and improved online QVirtual Pilot Handbook! Here you can review up to date airline information, policies and procedures for your day-to-day operations at QVirtual. This handbook is updated on a regular basis and it is a pilot's responsibility to ensure they are aware of any changes made to this document.


Qantas Virtual Pilot Handbook - Organisation

Organisation

Mission

Our mission at QVirtual is to provide our pilots with the most accurate and realistic experience as possible. We achieve this by simulating the day-to-day operations of Qantas and its codeshare partners. Our schedule system contains over 8000 schedules that gives pilots the opportunity to fly to all continents (excluding Antarctica).

We also simulate a pilot training academy where numerous courses are available for those who are willing to extend their love or knowledge for aviation through a better understanding of it as a whole.

Values

QVirtual will always be proactive to ensure that the experiences of its members will be convenient, efficient and pleasureable.

Goals

QVirtual strives to create an experience that enriches the lives of everyone here at QVirtual.

Qantas Virtual Pilot Handbook - Crew Administration

Crew Administration

Structure

Rank Structure

All pilots accepted by QVirtual with or without previous Virtual Airline experience are assigned the initial rank of Second Officer.

The more hours you fly and flights you complete, the greater the commitment and therefore the greater the achievement as you advance through the ranks.

TitleHours Required
Trainee Second Officer0 - 10
Second Officer11 - 150
First Officer151 - 500
Captain501 - 1000
Senior Captain1001 - 1500
Fleet Captain1501+

Bonuses (Unavailable until V4 Release)

Bonuses are automatically rewarded to a pilot’s pay upon the completion of a flight in excess of 8 hours or upon the completion of a flight with a landing rate of -50fpm or less. The amount awarded is to the total of $1000.

Awards

Awards are given to pilots after the completion of certain milestones during their employment at QVirtual.

These awards are broken down into three categories:

  • Achievement
  • Event
  • Tour
  • Milestone

Each of the awards and their criteria are as follows:


Achievement Awards
Heavy Metal
First CAT D aircraft flight.
Long Hauler
Flown a flight between 8 and 12 hours long.
Screenshot Competition Winner
Winner of a monthly screenshot competition.
Vatsim Pilot
Filed a flight flown on the VATSIM network.
Screenie
Screenshot posted on the QCommunity.
Joining the Dots
Flown to all continents.
Staff
Awarded to a pilot who is a Staff Member here at QVirtual.
VATSIM ATC
Awarded to a pilot that is a certified Air Traffic Controller on VATSIM.
Trans-Continental
Awarded to a pilot that has flown from the East Coast of Australia to the West Coast of Australia.
Welcome to QVirtual
Awarded to a pilot when his/her application is accepted into QVirtual.
Milkman
Participate in Milk Run Monday
Aussie Flyer
Participate in Australia Online
Participate in World Flight
Participate in World Flight

Participate in Cross the Pond
Time Traveller
Flown a flight between 12 and 15 hours long.
Ultra Long Haul
Flown a flight longer than 15 hours.
Cross the Ditch
Fly between Australia and New Zealand.
Visit Asia
Fly into Asia.
Visit Europe
Fly into Europe.
Visit N.America
Fly into North America.
Visit S.America
Fly into South America.
Visit the Middle East
Fly into the Middle East.
Visit Africa
Fly into Africa.
Life Saver
Fly a Royal Flying Doctors Service Flight.
Welcome Home
Land in Sydney (YSSY).
The Beginning
Fly into Longreach (YLRE).
Fly'n in FNQ
Fly into Cairns (YBCS).
Surf's Up!
Fly into Coolangatta (YBCG).
Capital Express
Fly into Canberra (YSCB).
Visit the Outback
Fly into Alice Springs (YBAS) or Uluru (YAYE).
FIFO Duty
Fly into a Western Australian Mine, e.g. (YGIA, YSOL, YFDF, YCHK, YDGU, YTRA).
Airshow Time
Fly into Avalon Airport.
Through the Hills
Fly into Queenstown (NZQN).
Event Awards
Flying the Roo
Flown the Kangaroo Flight Path.
Old School
Flew in a Historical flights event.
Helping Hand
Participated in a Recovery Event.
Tourist
Visit a destination of the month.
Down to the MDA
Completed a flight regarding the Down to the MDA Event.
OJM Retirement
Flew the OJM Retirement Route.
787 Delivery
Completed the Qantas 787 Great Southern Land Delivery Event.
Santa's Little Helper
Completed the 2017 Christmas Event.
Antarctic Scenic Flight
Flew one of the Antarctic Scenic Flight routes.
Tour Awards
Great Aussie Tour
Participated in the Great Australian Tour.
Stepping Stones: Part 1
Participated in the Stepping Stones: Part 1 Event.
2017 Tour Winner
Awarded to the Winner of the 2017 Tours (Only one person can be the winner).
2017 Taking Part
Flew any leg of the 2017 Tours.
The Great GA Adventure: Part 1.
Participate in The Great GA Adventure: Part 1.
Milestone Awards
Fantastic Flyer
Awarded to a pilot that has 250 accepted flights.
First Year
Presented for one year active in QVirtual.
Up the Ranks
Presented for two years active in QVirtual.
Old Timer
Presented for five years active in QVirtual.
Seasoned Flyer
Awarded to a pilot that has 100 accepted flights.
Routine Flyer
Awarded to a pilot that has 50 accepted flights.
1st Century
Awarded to a pilot that has 100 flying hours.
Limitless
Awarded to a pilot that has 500 flying hours.
Time Bandit
Awarded to a pilot that has 1000 flying hours.
Congratulations Captain
Awarded to a pilot that has 5000 flying hours.
Old Pro
Awarded to a pilot that has 500 accepted flights.
Getting Familiar
Awarded to a pilot that has 25 accepted flights.
Legend
Awarded to a pilot that has 1000 accepted flights.
Radio Altimeter
Awarded to a pilot that has 2500 flying hours.
Now Hiring!
Awarded to a pilot that has 7500 flying hours.
Showing Some Age
Presented for three years active in QVirtual.
Committed
Presented for four years active in QVirtual.

Transfer Hours

QVirtual allows a maximum of 100 hours to be transferred from other VAs provided that this information can be verified. On the pilot application form there is a facility for you to enter your recorded hours that you wish to be transferred. Please make sure that the URL of the site is available on the application form and if you provide a page to your log please ensure this is the correct URL.

We do not chase other virtual airline websites for transferred hours. When your hours have been transferred they will be classed as transferred hours, not QVirtual hours.

Discount Codes

QVirtual has partnered with companies to provide discount codes to our pilots for any purchase with the company. You can view all discounts by clicking the 'Pilot Discounts' link in your Pilot Dispatch.

Airline Policies

Website Policy

By accessing “QVirtual” (hereinafter “we”, “us”, “our”, “QVirtual Management”, “http://www.QVirtual.com.au”), you agree to be legally bound by the following terms. If you do not agree to be legally bound by all of the following terms then please do not access and/or use the “QVirtual” website.

  1. The login credentials that are provided to you serve as your individual membership identification. You may not under any circumstances provide, seek or obtain permission of your own or another individuals credentials in the course of performing QVirtual operations.
  2. Members are required to use their full name when registering as a Pilot. Incomplete, incorrect or misleading information will result in the termination of the account.
  3. You may only register for and hold only one account.
  4. All members must provide a valid email address. If your accounts email address changes, you must use the online form to modify your email address in the database. Accounts with invalid email addresses will be removed.
  5. All pilots must fly at least one flight within the first 30 days after successful completion of registration. If unable, you are permitted to request a leave of absence for up to 1 year.
  6. All flights must represent a valid QVirtual flight as assigned by the schedule system on the website. Flights that are not inputted into this system will be rejected without the member's consultation or consent. The correct aircraft and livery must be used for all flights.
  7. Whilst pilots can fly for more than one airline, we do not allow pilots to replicate an airline route for more than one airline at any one time. Same pilot reports filed for Document Handbook multiple airlines will be rejected initially; further disciplinary action will be taken against the pilot subjected to a violation of this clause.
  8. QVirtual Management reserves the right to suspend or terminate any individual membership from the airline without notification if this or any other relevant policy has been violated. The member may appeal the suspension or termination to QVirtual Management whose decision shall be final.
  9. QVirtual does not approve of pilots in management in outside virtual airlines, if a pilot is suspected of operating a management position in a competitor virtual airline, the pilots membership will be suspended without notice pending investigation, no appeal will be offered to the pilot. Please note this also refers to pilots leaking sensitive information and material on behalf of a virtual airline even though a management position may not be held.
  10. QVirtual has a strict policy on plagiarism, if a pilot is found to have leaked sensitive material off the QVirtual website, forum, academy, or any other relevant third party application, the members account will be terminated immediately without notice. No appeal will be available to the pilot.
  11. The relative policy of QVirtual acknowledges and promotes the expectations placed on members to behave both within and outside the organisation.
  12. Members are to, at all times, be courteous and respectful to one another. No threats, harassment or un-warranted comments are not to be directed at any member under any circumstances.
  13. Members represent the QVirtual community at all times when accessing other external sources on the Internet. Members should be made aware that they should not undertake any action that would bring harm to the reputation of Qantas Virtual, including, but not limited to misrepresenting oneself to another organisation, breaking the rules and guidelines of another organisation, or making derogatory statements about QVirtual
  14. Members are to only fly one flight at any single time. Members are not to have consecutive flights flown at the same time.
  15. QVirtual Management reserves the right to update these terms without prior notification. Remaining updated relies solely on the pilot. Violations of the subject policy may result in probationary period, a temporary suspension, termination or other form of disciplinary procedure to the members account.

QCommunity Policy

By accessing “QCommunity Forums” for the usage of “QVirtual” (hereinafter “we”, “us”, “our”, “QVirtual Management”, “http://www.qantasvirtual.com/community”), you agree to be legally bound by the following terms. If you do not agree to be legally bound by all of the following terms then please do not access and/or use “QCommunity Forums”.

  1. The login credentials, which are provided to you, serve as being your individual membership identification on QVirtual. You may not under any circumstances provide, give or surrender permission or knowingly allow your username or password to be used by anyone else other than QVirtual Management.
  2. Members are to at all times behave in a courteous and respectful manner when using any of the provided features on the QCommunity Forums.
  3. Members are prohibited from the usage of excessive CAPS to draw emphasis or attract attention whenever using the forums. It is considered to be shouting and rude, QVirtual Management instead reserves the right to use CAPS for the purpose of displaying important announcements.
  4. Members allow QVirtual to use any screenshots submitted for use on the website, documents, promotional materials etcetera.
  5. Multiple or repeated posting of threads, comments or information in order to increase your post count is not permitted.
  6. Advertising, spamming and trolling is not allowed. This includes exploiting any of the features made available on the QCommunity forums to spam other members.
  7. Posts that are sexual, political, race-orientated and religious in nature or violate QCommunity standards are not allowed.
  8. Discussion of illegal activities through the use of QCommunity Forums such as tips for software on terms of piracy and other intellectual property violations are not allowed under any circumstances.
  9. Qantas Virtual reserves the right to remove or moderate material on QCommunity Forums without prior notice.
  10. Qantas Virtual Management shall be the sole-regulatory authority in dictating what does and what does not violate community standards or other relevant policies.
  11. You may only display your QVirtual official signature and VATSIM Online Status image in your QCommunity description. All other elements will be removed without notice.

QTracker Policy

By accessing “QTracker” for the usage of QVirtual” (hereinafter “we”, “us”, “our”, “QVirtual Management”, “http://www.qvirtual.com.au”), you agree to be legally bound by the following terms. If you do not agree to be legally bound by all of the following terms then please do not access and/or use “QTracker”.

  1. QVirtual has the right to reject a PIREP without prior notice, the decision is final unless the pilot appeals the decision within 3 days of the initial decision.
  2. QVirtual members are to follow the guidelines set in place in the pilot handbook in regards to PIREPs.
  3. QVirtual members are not allowed to bully, mock or disrespect their fellow members at any time through the QTracker chat.
  4. QVirtual members are admonished to keep all chat in QTracker in regards to aviation and QVirtual. Any discussions of illegal acts or those going against QVirtual policy are prohibited.

QAcademy Policy

By accessing “QAcademy” for the usage of “QVirtual” (hereinafter “we”, “us”, “our”, “QVirtual Management”, “http://www.qvirtual.com.au/academy”),you agree to be legally bound by the following terms. If you do not agree to be legally bound by all of the following terms then please do not access and/or use “QAcademy”.

  1. As a member of Qantas Virtual, the member agrees to be bound and to abide by the Policies set by QVirtual. Violations of the "policies" may result in a probationary period, a temporary suspension of the members account, or termination of the members account.
  2. All members are entitled to one account only, more than one account will result in being permanently banned from QVirtual.
  3. All content within the training academy remain the intellectual property of QVirtual and QVirtual will not take to kindly to content being used outside this virtual airline. You will be removed from the roster immediately for leaking material outside QVirtual and action will be taken against the perpetrator.
  4. The username and password which is provided to you is your exclusive membership identification. You may not give permission or knowingly allow your username or password to be used by anyone else.

Discord Policy

By accessing “QVirtual Discord” for the usage of “QVirtual” (hereinafter “we”, “us”, “our”, “QVirtual”, “http://www.qvirtual.com.au”), you agree to be legally bound by the following terms. If you do not agree to be legally bound by all of the following terms then please do not access and/or use “QVirtual Discord”.

The following clauses apply to all forms of communication on Discord, including voice, public text and private text.

  1. QVirtual members must not release this server information to anyone outside QVirtual.
  2. Abusive, rude, impolite or any language that is deemed disrespectful will not be tolerated.
  3. Discussion that is sexual, political, race-orientated and religious in nature or violates Discord standards is prohibited.
  4. QVirtual members are prohibited from bullying, mocking or disrespecting their fellow members in any way at any time.
  5. QVirtual members must respect the use of channels with specific purposes, as outlined in the channel description. These channels are in place to provide pilots with a sterile environment and must be treated as such.
  6. Advertising of outside organisations is not permitted under any circumstances, with the exception of QVirtual partners.
  7. Any conversation supporting, encouraging or facilitating criminal and/or illegal behaviour including the pirating of software will not be tolerated.
  8. QVirtual members must adhere to all staff directions while on the Discord server.

Violations of this policy will result in severe consequences.

First offence: Discord warning.
Second offence: 24 hour suspension from the Discord server.
Third offence: Seven day suspension from the Discord server.
Fourth offence: Permanent suspension from the Discord server.

Note: Staff can deviate from this procedure at any time at their own judgement.

Pilot Reports

A Pilot Report (otherwise known as PIREP) is a report of each flight conducted for QVirtual generated by the QTracker system or the manual submission system. A PIREP contains all of the information about your flight, including (but not limited to):

  • Airline/flight number
  • Aircraft
  • Departure/Arrival airport
  • Flight time
  • Log of events

PIREP Acceptance Guidelines

Once your PIREP is filed via QTracker, VATSIM or the manual form, it will be reviewed by the Regional Management Department who will decide whether to accept or reject the PIREP.

You must follow these guidelines, or your PIREP will be rejected:

  • Landing rate must not exceed -600fpm.
  • No over speeds in excess of 3 minutes total time.
  • No stalls or slews.
  • No simulation rate changes.
  • Must fly the correct aircraft and livery.
  • Depart and land at the correct airports.
  • Must complete the flight.
  • No in-flight fuelling.

The guidelines for flights filed automatically by VATSIM are as follows:

  • Proper callsign must be used.
  • Correct departure and arrival airport.
  • Correct and complete flights remarks.
  • Complete (arrived) flight.

The guidelines for flights filed manually are as follows:

  • Correct flight information as per schedule brief.
  • Correct and complete flight remarks.
  • Vataware link including in PIREP comments.
  • All fields in form are filled out.

Failure to meet any of these guidelines will result in your PIREP being rejected.


Qantas Virtual Pilot Handbook

Changelog

  • CHANGES
    • NEW: Award Images
    • UPDATED: Links
  • CHANGES
    • Updated: Verison Four Update Updated for the Version Four release

1.0 Release December 12, 2014